70%Fewer status calls
100%Shipments tracked live
3Apps: driver, dispatch, customer
Objective
Let every customer see where their shipment is without calling.
Customers called dispatch dozens of times a day to ask about delivery status.
The problem
High call volume and no shared view of delivery progress.
Our solution
A tracking platform with a driver app, dispatcher dashboard and customer tracking links sent by SMS.
The result
Status calls dropped by around 70 percent in the first quarter.
Our customers stopped calling to ask where their shipment is. That alone paid for the project in the first quarter.
Timeline
- Start
- Driver app pilot
- Customer tracking launched
